Achieve success by creating a foolproof customer advocacy strategic framework.
By taking this course, you'll discover how to:
Become the champion of customer interviews and organize them to collect insightful feedback.
Make use of your strategic framework to scale up without any problems, all before launching your viable program.
Develop a centralized team to promote cross-functional alignment and establish definite objectives.
Learn how to drive impact in the first 90 - 120 days.
By taking this course, you'll discover how to:
Who’s this course for?
This course is for anyone who’s ready to master the art of setting up your customer advocacy program. This course will equip you with the confidence and know-how you need to implement a killer customer advocacy strategy.
How does the course work?
The course is 100% online and entirely self-paced. Once you enroll, you’ll work through the modules in chronological order and be invited to take part in activities. At the end of each module, you’ll be presented with mandatory exam questions and if you pass all these, you’ll become fully certified in this micro course!
How long will the course take to complete?
In total, the course content, activities, and exams will take approximately around 1 hour to complete.
What happens if I don’t pass the exams?
Not to worry, mistakes happen. If you happen to fail on your first attempt, you have the chance to redo the exam. Unfortunately, if you fail your second attempt, you won’t graduate from the course with a certificate.
Don’t let that put you off though – you won’t finish this course having wasted your time. Instead, you’ll still walk away with a ton of invaluable information. What’s more? You’ll be given access to the course materials for life. So, if you stumbled on anything in particular in the exam, you can brush up on those bits to your heart’s content!
Don’t let that put you off though – you won’t finish this course having wasted your time. Instead, you’ll still walk away with a ton of invaluable information. What’s more? You’ll be given access to the course materials for life. So, if you stumbled on anything in particular in the exam, you can brush up on those bits to your heart’s content!
How long will I have access to the course content?
For life! A single one-off payment gives you unlimited access to all the course’s content.