Find the right words, find the right story. Make your customers care.

Put your best foot forward by tailoring your Narrative Design to show the best parts of you and your product that your customers will actually be interested in. It’s a delicate balance, but Narrative Design Masters has you covered.
  • 3+ hours of content

  • 23 chapters
  • 57 exam questions

  • 3 modules
  • 100% self-paced
  • Official certification
Narrative Design Certified | Masters badge

Find the right words, find the right story. Make your customers care.

Put your best foot forward by tailoring your Narrative Design to show the best parts of you and your product that your customers will actually be interested in. It’s a delicate balance, but Narrative Design: Masters has you covered.
Narrative Design Certified | Masters badge
3+ hours of content
23 chapters
57 exam questions
100% self-paced
Official certification
Narrative Design action shot
Course overview.

You’ll find a step-by-step guide, supported by a Narrative Design expert and a ton of exclusive resources to make defining your narrative as simple as possible.

Including real-life case studies, examples of narrative design in action, getting internal stakeholders to understand and back your vision, and more. We’ve collected everything you could need all in one place, and it’s there forever - so you’ll always be telling compelling and consistent stories.
Narrative Design action shot
Course overview.

You’ll find a step-by-step guide, supported by a Narrative Design expert and a ton of exclusive resources to make defining your narrative as simple as possible.

Including real-life case studies, examples of narrative design in action, getting internal stakeholders to understand and back your vision, and more. We’ve collected everything you could need all in one place, and it’s there forever - so you’ll always be telling compelling and consistent stories.
Completing this course will help you:
  • Blow away marketing leadership with your storytelling skills.
  • Help your company stand out from the crowd.
  • Elevate yourself and your approach to marketing to your customers.
  • Drive real and tangible organization-wide change.
  • Learn from the man who’s spearheading narrative design.
Action curriculum screenshot
Action curriculum screenshot

Completing this course will help you:

  • Blow away marketing leadership with your storytelling skills.
  • Help your company stand out from the crowd.
  • Elevate yourself and your approach to marketing to your customers.
  • Drive real and tangible organization-wide change.
  • Learn from the man who’s spearheading narrative design.

Free for Pro+ members

"I thoroughly enjoyed this course!! It was sooo helpful. Not only were you able to dig further into the process that he went through at HubSpot but he also ran through a case study at another company he worked with and gave clear examples of how to execute on something like this internally and externally. I can't wait to use this with my own company!"



Ashley Herbert, Head of Product Marketing at Recruitee

You're in good hands.

Marcus Andrews is the Director of Product Marketing at Pendo.io. Before joining Pendo.io, he was the Product Marketing Group Lead at HubSpot and prior to that, he spent almost four years at Google. He’s been a solid storyteller all his life, but it wasn’t until he developed the Narrative Design process that he was able to codify, replicate, and consistently create amazing stories. 

Throughout this masterclass, he’ll be sharing the secret sauce behind his repeatable process so that you too can be recognized as a great storyteller.
Marcus Andrews
You're in good hands.


Marcus Andrews is the Director of Product Marketing at Pendo.io. Before joining Pendo.io, he was the Product Marketing Group Lead at HubSpot and prior to that, he spent almost four years at Google. He’s been a solid storyteller all his life, but it wasn’t until he developed the Narrative Design process that he was able to codify, replicate, and consistently create amazing stories. 

Throughout this masterclass, he’ll be sharing the secret sauce behind his repeatable process so that you too can be recognized as a great storyteller.

What's included when I enroll?

Nothing but essential features.
3+ hours of OnDemand course content for you to work through at your own pace.

Activities to put all the theories into action.

57 exam questions to consolidate your learning and earn official certification.

Mock pitch process to help you prepare for your all-important business case.

Real-life case studies from frameworks that have been rolled out.

Narrative Design certification if you pass all the exams.

What's included when I enroll?

Nothing but essential features.
3+ hours of OnDemand course content for you to work through at your own pace.
Activities to put all the theories into action.
57 exam questions to consolidate your learning and earn official certification.
Mock pitch process to help you prepare for your all-important business case.
Real-life case studies from frameworks that have been rolled out.
Narrative Design certification if you pass all the exams.

Looking to learn as a team?


If you're looking to get a team of three or more customer marketers certified, then speak to Kyle about team rates at kyle@customersuccesscollective.com.


P.S. If you need help convincing your boss, we've done the hard part for you.

Looking to learn as a team?


If you're looking to get a team of three or more customer marketers certified, then speak to Matt about team rates at kyle@customersuccesscollective.com.


P.S. If you need help convincing your boss, we've done the hard part for you.

Course curriculum.

Unlock an additional 7+ courses 🔓


Access our entire suite of courses, a free in-person event ticket, 100+ hours of strategy content, templates & frameworks, mentorship opportunities, and more when you become a Pro+ Member.

Unlock an additional 7+ courses 🔓


Access our entire suite of courses, a free in-person event ticket, 100+ hours of strategy content, templates & frameworks, mentorship opportunities, and more when you become a Pro+ Member.

FAQs.

Who’s this course for?

Quite literally (almost) anyone. Whether you’re a startup founder trying to secure funding, a Customer Marketing Director looking to transform your company's marketing approach, or an individual contributor who just wants to blow away marketing leadership with your storytelling skills, this course will give you the most cutting-edge approach to storytelling and positioning available today. 

How does the course work?

The course is 100% OnDemand and entirely self-paced. Once you enroll, you’ll work through the modules and be invited to take part in activities. At the end of each module, you’ll be presented with mandatory exam questions and if you pass all these, you’ll become Narrative Design Certified!

How long will the course take to complete?

The course content, activities, and exams will take approximately 3 hours to complete.

What happens if I don’t pass the exams?

If you fail the first time round you'll be given the option to retake the exam. If you fail the second attempt, unfortunately, it means you won’t get the certificate. However, all’s not lost, you’ll have still learned LOTS and you’ll be given access to the course materials for life - so you can brush up on the bits you slipped up on forevermore.

How long will I have access to the course content?

For life! One, one-off payment gives you unlimited to all the course’s content forevermore.  
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